Member Experience Manager

EōS Fitness

Henderson, NV, US
Hourly: $16 - $18 usd; benefits: free membership, ...
On-site
Proven customer service experience
Front-line leadership skills
Fast-paced environment adaptability
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.

Salary

Hourly: $16 - $18 USD; Benefits: Free membership, health/dental/vision, 401(k) matching; Perks: Daily pay, referral program

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Fast-paced environment adaptability
  • Billing issue resolution
  • Team training and development

Nice-to-have

  • Fitness industry knowledge
  • Hospitality background
  • Social media platform proficiency
  • Empathetic problem-solving mindset
  • Data-driven retention strategies

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Must successfully pass background check
  • Ability to lift more than 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter