Customer Service Consultant

VELUX Türkiye

Maltepe, Turkey
Onsite
Professional customer service through multiple channels
Process customer orders and deliveries in sap
Respond to customer inquiries and provide advice
As a Customer Service Consultant at VELUX Türkiye, you will be a key contact point for our customers, ensuring smooth order management, professional support, and a consistently high service level across all customer touchpoints

Job Summary

  • As a Customer Service Consultant at VELUX Türkiye, you will be a key contact point for our customers, ensuring smooth order management, professional support, and a consistently high service level across all customer touchpoints.
  • You will join a collaborative Customer Service team based in Maltepe, working closely with colleagues in Sales, Marketing, Logistics, Finance, and Aftersales.
  • In this role, you will play an important part in delivering an excellent customer journey and supporting our commercial ambitions in the market.

Matching Summary

As a Customer Service Consultant at VELUX Türkiye, you will be a key contact point for our customers, ensuring smooth order management, professional support, and a consistently high service level across all customer touchpoints.

Skills & Requirements

Must-have

  • Professional customer service through multiple channels
  • Process customer orders and deliveries in SAP
  • Respond to customer inquiries and provide advice
  • Manage end-user leads and follow-up
  • Handle complaints in cooperation with Aftersales
  • Efficient use of SAP and CRM systems

Nice-to-have

  • Collaborative team environment
  • Customer-oriented mindset
  • Continuous improvement focus
  • Strong communication and conflict management skills

Key Requirements

  • Experience in a similar customer service or customer operations role
  • Experience working with SAP and CRM systems
  • Proficient in MS Office applications
  • Communicate confidently in English
  • Strong communication and conflict management skills
  • Analytical thinking and structured work approach
  • Ability to manage a high workload
  • Flexibility for on-site meetings

Work Rights

Not specified

Tailored Resume

Cover Letter