Technical Support Engineer - Ai Cybersecurity Platform

Abnormalsecurity

India
On-site
Enterprise customer support
Email and saas security
Behavioral ai platform support
Abnormal Security is seeking a Technical Support Engineer for their AI Cybersecurity Platform in India. The ideal candidate should have 4+ years of experience in technical support, particularly in cybersecurity, and possess strong problem-solving and communication skills

Job Summary

  • Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and Saas Security.
  • Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
  • Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.

Matching Summary

Match Score: 85

Abnormal Security is seeking a Technical Support Engineer for their AI Cybersecurity Platform in India. The ideal candidate should have 4+ years of experience in technical support, particularly in cybersecurity, and possess strong problem-solving and communication skills.

Skills & Requirements

Must-have

  • Enterprise customer support
  • Email and SaaS security
  • Behavioral AI platform support
  • Troubleshoot complex technical issues
  • Analyze logs and collaborate cross-functionally
  • Communicate technical concepts clearly

Nice-to-have

  • Customer-obsessed mindset
  • Passion for solving complex problems
  • Continuous learning and improvement
  • Experience using AI tools for troubleshooting

Key Requirements

  • 4+ years in technical support roles
  • Experience in cybersecurity, enterprise SaaS, or API-driven platforms
  • Knowledge of email security, SaaS, and cloud ecosystems
  • Familiarity with support and collaboration tools

Work Rights

Not specified

Tailored Resume

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