Manage escalations and own customer issues through to completion, driving consultants to resolve traveler inquiries swiftly, efficiently and effectively
Job Summary
Manage escalations and own customer issues through to completion, driving consultants to resolve traveler inquiries swiftly, efficiently and effectively.
Serve as the frontline manager for Travel Experience consultants, conducting regular 1:1 meetings and quarterly reviews to monitor progress, set expectations, and develop employee skills.
Prioritize developing a deep understanding of the Netflix Travel program and key partnerships, guiding and empowering consultants to effectively utilize these partnerships.
Matching Summary
Manage escalations and own customer issues through to completion, driving consultants to resolve traveler inquiries swiftly, efficiently and effectively.