The job posting is for a Customer Experience Manager at Maersk in Gdynia, Poland, offering a leadership role focused on driving continuous improvement within the customer service team. The position requires strong shipping industry knowledge, leadership experience, and excellent communication skills, with numerous benefits provided by the company
Job Summary
Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required.
Manage, supervise and provide leadership for all aspects of the Customer Experience team activities, driving implementation of commercial and operational strategies.
You will work in a mature market and gain valuable market knowledge and exposure to key stakeholders within Poland and North Europe Continent region.
Matching Summary
Match Score: 85
The job posting is for a Customer Experience Manager at Maersk in Gdynia, Poland, offering a leadership role focused on driving continuous improvement within the customer service team. The position requires strong shipping industry knowledge, leadership experience, and excellent communication skills, with numerous benefits provided by the company.
Salary
Base: 150.000zł - 180.000zł; Bonus/Equity: 10% target Short Term Incentive; Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan, Company Social Benefits Fund, Employee Assistance Program, Global Referral Program, Role Specific Benefits
Skills & Requirements
Must-have
Lead customer experience team
Drive continuous improvement
Resolve end-to-end process issues
Manage and supervise team activities
Promote E-commerce channels
Nice-to-have
Develop leadership pipeline
International exposure
Represent voice of customers
Key Requirements
Excellent understanding of shipping process/procedure/practices