Guest Service Representative

ASM Global -- Mayo Civic Center

Rochester, MN, US
Base: $13.50 - $16.50; bonus/equity: not specified...
Ability to stand for long periods
Enforce facility policies and restrictions
Work flexible hours including weekends
The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience at the Mayo Civic Center

Job Summary

  • The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience at the Mayo Civic Center.
  • Responsibilities include greeting guests, enforcing facility policies, managing guest flow, and responding to emergencies involving security or supervisors.
  • The role requires the ability to work flexible hours including evenings, weekends, and holidays while maintaining a positive public image for the center.

Matching Summary

The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience at the Mayo Civic Center.

Salary

Base: $13.50 - $16.50; Bonus/Equity: Not specified; Benefits: Paid Sick Leave

Skills & Requirements

Must-have

  • Ability to stand for long periods
  • Enforce facility policies and restrictions
  • Work flexible hours including weekends
  • Climb stairs in restricted lighting
  • Move quickly between facility areas

Nice-to-have

  • Excellent customer service mindset
  • Teamwork and professional initiative
  • Verbal de-escalation techniques
  • Two-way radio communication skills
  • Knowledge of fire safety procedures

Key Requirements

  • High school diploma or GED preferred
  • Minimum one year customer service experience preferred
  • Basic computer skills (Microsoft Word, Outlook)

Work Rights

Not specified

Tailored Resume

Cover Letter