The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone-based customer service role supporting victims of Digital Fraud, requiring excellent customer service and innovation.
Success requires emotional resilience, strong communication skills, and the ability to remain calm under pressure when handling difficult customer interactions.
Matching Summary
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Handling inbound and outbound calls
Digital fraud trend identification
Strong problem-solving capability
Commitment to confidentiality and privacy
Nice-to-have
Emotional resilience under pressure
Think outside the box solutions
Perform well in ambiguous environments
Passion to inspire customer confidence
Key Requirements
12-month max term contract
Full time (38 hours per week)
Willing to work a rotating roster
In office attendance for first 12 weeks
Preferred experience in Financial Services Industry