AXS is seeking a Senior Customer Advisor in Hamburg, Germany, to provide professional customer service across various communication channels. The ideal candidate will have extensive customer service experience, strong communication skills, and a proactive approach to problem-solving
Job Summary
The Senior Customer Advisor ensures professional end-customer support via phone, email, social media, live chat, and on-site assistance.
This role involves monitoring customer interactions to maintain quality standards while supporting and coaching other team members.
AXS offers flexible working arrangements including mobile work, workations, and a culture that values diversity and open communication.
Matching Summary
Match Score: 85
AXS is seeking a Senior Customer Advisor in Hamburg, Germany, to provide professional customer service across various communication channels. The ideal candidate will have extensive customer service experience, strong communication skills, and a proactive approach to problem-solving.
Skills & Requirements
Must-have
Multi-channel customer service experience
Fluent German and English communication
Contact center system proficiency
Nice-to-have
Proactive problem-solving mindset
Team collaboration and coaching skills
Adaptability in fast-paced environments
Key Requirements
Several years of customer service experience
Very good oral and written German and English skills