The role involves owning and managing the end-to-end customer experience for small and mid-sized customers within the company's logistics network
Job Summary
The role involves owning and managing the end-to-end customer experience for small and mid-sized customers within the company's logistics network.
Candidates must be native Ukrainian speakers with a background in logistics, transport, or supply chain sectors to handle inbound queries and resolve issues effectively.
The position offers exposure to a diverse global organization with opportunities for growth, digital solution creation, and industry-leading talent development.
Matching Summary
The role involves owning and managing the end-to-end customer experience for small and mid-sized customers within the company's logistics network.
Skills & Requirements
Must-have
Native Ukrainian language speaker
Experience in logistics or transport sector
Excellent English and Ukrainian command
Proficient with MS Suite applications
Nice-to-have
Ability to turn complaints into opportunities
Agile mindset in ambiguous environments
Experience supervising others
Root cause analysis skills
Key Requirements
Native Ukrainian speaker (Mandatory)
Logistics, transport, or supply chain experience required
Proficiency in MS Word, Excel, PowerPoint, and Teams