Mandarin Speaker - Service Desk Analyst

Capgemini

Manila, PH
On-site
Proficiency in mandarin language
Work onsite at mall of asia business complex
Strong english verbal and written skills
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution

Job Summary

  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

Matching Summary

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

Skills & Requirements

Must-have

  • Proficiency in Mandarin Language
  • Work onsite at Mall of Asia Business Complex
  • Strong English verbal and written skills
  • Ability to work independently

Nice-to-have

  • Strong interpersonal skills
  • Strong analytical skills
  • Strong customer service skills

Key Requirements

  • 1 - 2 years’ work experience in customer services support
  • Equivalent skills experience
  • Ability to understand and follow oral and written instructions
  • Open to working in rotating schedules including graveyard shift

Work Rights

Not specified

Tailored Resume

Cover Letter