Job Summary

• The ProCare Customer Service Lead Representative is an experienced ProCare Customer Service Representative in daily activities and procedures related to technical customer service, including maintenance contract management.
• Key responsibilities include processing work/repair orders, managing loans, organizing returns and collections, handling price requests and proof of delivery, and managing incoming calls and emails.
• The role requires investigating and resolving invoice disputes, logging and tracking issue resolution, and proactively communicating with internal and external customers.

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Skills & Requirements

Key Requirements

• 5 years of technical customer service, order management, or contact center experience
• High school diploma or equivalent

Work Rights