Customer Service Rep

Wintrust

Northbrook, IL, United States
Base: $17.30-$22.60ph; bonus/equity: eligibility t...
On-site
Answering incoming calls and web chats
Resolving customer issues
Analyzing transactions and account issues
Wintrust is seeking a Customer Service Representative to join their Northbrook, IL office. The role involves assisting customers through calls and web chats, with a focus on resolving inquiries and issues

Job Summary

  • As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
  • We have a culture that encourages an entrepreneurial spirit and offer multiple opportunities for development and upward mobility.
  • This role offers a competitive pay and discretionary or incentive bonus eligibility, along with a comprehensive benefit package.

Matching Summary

Match Score: 75

Wintrust is seeking a Customer Service Representative to join their Northbrook, IL office. The role involves assisting customers through calls and web chats, with a focus on resolving inquiries and issues.

Salary

Base: $17.30-$22.60/hour; Bonus/Equity: eligibility to earn an annual bonus; Benefits: Medical Insurance, Dental, Vision, Life insurance, 401(k) with company match, etc.

Skills & Requirements

Must-have

  • Answering incoming calls and web chats
  • Resolving customer issues
  • Analyzing transactions and account issues
  • Entering or modifying Check-By-Phone payments

Nice-to-have

  • Award-winning culture
  • Entrepreneurial spirit
  • Opportunities for development and upward mobility

Key Requirements

  • 1+ years customer service experience
  • Ability to work 10:00am to 7:00pm shift
  • Prior call center or finance experience preferred
  • High school diploma or equivalent
  • Basic computer skills (PC, Microsoft Word/Excel & Internet)

Work Rights

Not specified

Tailored Resume

Cover Letter