Liebherr Machines Bulle SA is seeking a Head of Customer Service for Maritime Cranes, focusing on expanding their sales operations related to spare parts, warranty, and customer service. The role involves market research, pricing negotiations, and team management to enhance customer relationships and drive growth
Job Summary
The role is responsible for expanding the sales company's operations regarding spare parts, warranty, and customer service within a growth strategy.
Candidates must conduct research on local markets, competitors, price levels, and customer economic development to inform business activities.
The position involves managing a team of Customer Service employees while supporting organizational development alongside the Divisional Manager.
Matching Summary
Match Score: 85
Liebherr Machines Bulle SA is seeking a Head of Customer Service for Maritime Cranes, focusing on expanding their sales operations related to spare parts, warranty, and customer service. The role involves market research, pricing negotiations, and team management to enhance customer relationships and drive growth.
Skills & Requirements
Must-have
Maritime crane industry experience
Team management of customer service staff
Price negotiation and contract conclusion
Local market research capabilities
Strategic expansion planning
Nice-to-have
Strong relationship building skills
Organizational development support
Internal department collaboration
Competitor analysis expertise
Key Requirements
Management of mixed sales and controlling companies