Lead player services team towards successful shift operations, ensuring bank balancing, adherence to best practices, gaming regulations, and delivering exceptional guest service
Job Summary
Lead player services team towards successful shift operations, ensuring bank balancing, adherence to best practices, gaming regulations, and delivering exceptional guest service.
Oversee the day-to-day leadership of the new Rio Loyalty Program, supervising representatives responsible for guest enrollment, and resolving inquiries regarding promotions, offers, and tier status.
Plan and execute training for Loyalty Club employees, coordinate daily activities, issue comps and marketing offers, and handle guest and employee interactions across various communication channels.
Matching Summary
Lead player services team towards successful shift operations, ensuring bank balancing, adherence to best practices, gaming regulations, and delivering exceptional guest service.
Skills & Requirements
Must-have
Exceptional guest service
Cash handling experience
Loyalty program management
Player services operations
Gaming regulations adherence
Flexible schedule availability
Nice-to-have
Proactive member engagement
Team coaching and development
Fast-paced environment adaptability
Key Requirements
Two (2) years relevant experience in cash handling or banking
Proficient with IGT/Patron Management systems, Outlook, and Microsoft Office
High School Diploma or GED equivalence
At least 21 years old
Ability to qualify for required licenses and permits