Order To Cash - Sr Analyst

Nerdgigs

Hybrid
Sap environment expertise
Bilingual english and french
Order lifecycle management
The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, from order capture through fulfillment, delivery confirmation, and post-delivery support

Job Summary

  • The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, from order capture through fulfillment, delivery confirmation, and post-delivery support.
  • This role coordinates internally across supply chain, inventory, logistics, and billing teams to ensure orders are processed accurately and delivered on time to meet customer demand.
  • The specialist drives continuous improvement in order-to-cash processes by identifying inefficiencies and recommending process or system enhancements.

Matching Summary

The Order Management Specialist manages ad hoc customer requests and owns the end-to-end order management process for Canada's site, from order capture through fulfillment, delivery confirmation, and post-delivery support.

Skills & Requirements

Must-have

  • SAP environment expertise
  • Bilingual English and French
  • Order lifecycle management
  • Customer service inbox management
  • Coordination with logistics and billing
  • Credit and debit note processing in Fiori
  • Service Cloud customer request tracking

Nice-to-have

  • Strong initiative and positive approach
  • Ability to work with minimal supervision
  • Excellent communication skills
  • Adaptability to changing environment
  • Cross-functional team collaboration
  • Good organizational and time management skills

Key Requirements

  • Bilingual English and French
  • Experience with SAP and Fiori
  • Ability to manage customer accounts and escalations
  • Experience in credit and debit note processing
  • Strong customer focus and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter