Call Center Operator Ii

Brigham and Women's Faulkner Hospital

Boston, Massachusetts, United States
Base: $18.58 - $26.58phly; bonus/equity: not speci...
Fully remote
Customer service and call center experience required
Proficient using computrition system
Knowledge of specialized therapeutic diets
The role serves as a liaison between the food service department and patients, families, and staff to ensure timely delivery of prescribed meals

Job Summary

  • The role serves as a liaison between the food service department and patients, families, and staff to ensure timely delivery of prescribed meals.
  • Operators must efficiently manage high call volumes while entering complete orders into the Computrition system within an average of 1.5 to 2 minutes.
  • The position requires strict adherence to federal, state, and hospital sanitation safety procedures including the HAACP program.

Matching Summary

The role serves as a liaison between the food service department and patients, families, and staff to ensure timely delivery of prescribed meals.

Salary

Base: $18.58 - $26.58/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses available

Skills & Requirements

Must-have

  • Customer service and call center experience required
  • Proficient using Computrition system
  • Knowledge of specialized therapeutic diets
  • Ability to read write speak English
  • Adherence to HACCP sanitation procedures

Nice-to-have

  • Registered Diet Technician credentials preferred
  • Bilingual abilities in another language
  • Experience in healthcare setting strongly preferred
  • Ability to handle difficult emotional situations
  • Willingness to participate in tray delivery

Key Requirements

  • High school education or equivalent
  • Must have computer skills and basic mathematics knowledge
  • Knowledge of food and restaurant regulations set by health codes

Work Rights

Not specified

Tailored Resume

Cover Letter