The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements
Job Summary
The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.
The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.
Leverage digital tools and AI to improve reporting efficiency and insight generation, while performing any other duties assigned by supervisor diligently and professionally.
Matching Summary
The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.
Skills & Requirements
Must-have
Service Audit and Performance Tracking
Guest Feedback Analysis
Service Standards Enhancement
Data Analysis and Reporting
Digital Tools and AI Leverage
Nice-to-have
Service Excellence Recognition
Cross-functional Initiative Support
Proactive Ownership and Follow-through
Collaborative Stakeholder Engagement
Passion for Service Excellence
Key Requirements
1-3 years experience preferred
No experience welcome to apply
Proficient in Microsoft PowerPoint, Excel, Office Suite
Familiarity with guest feedback platforms
Experience in event coordination or project management is an advantage