Senior Support Analyst

Alight Solutions

Multiple Locations
.net core experience
Aws or other cloud provider experience
New relic, elasticsearch, app dynamics, or splunk
The Support Analyst is responsible for 24x7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues

Job Summary

  • The Support Analyst is responsible for 24x7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.
  • Responsibilities include providing application support for proprietary Leave of Absence Management software products while adhering to Alight’s established SLAs and working with Development teams to provide information on defects.
  • Alight offers programs and plans for a healthy mind, body, wallet and life, including a variety of health coverage options, wellbeing and support programs, and retirement plans.

Matching Summary

The Support Analyst is responsible for 24x7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.

Skills & Requirements

Must-have

  • .NET core experience
  • AWS or other Cloud provider experience
  • New Relic, Elasticsearch, App Dynamics, or Splunk
  • SQL Server complex ad-hoc queries
  • ITIL and service-based delivery models
  • 7x24x365 operations support

Nice-to-have

  • Champion People, Grow with Purpose, Be Alight values
  • Positive influence on team members and partners
  • Clear and concise communication skills

Key Requirements

  • Three years of experience with .NET core
  • 3 years of experience AWS or other Cloud provider
  • In-depth knowledge with system tools
  • Experience with SQL Server
  • Knowledge of ITIL
  • Participate in weekly on-call rotation
  • Provide customer service

Work Rights

Not specified

Tailored Resume

Cover Letter