Sr. Media Delivery Ops Specialist - Platform Operations
Disney Entertainment and ESPN Product & Technology
Amsterdam, Netherlands
Not specified (assumed on-site or hybrid due to location)
Tier 2 operational support experience
Metadata and artwork workflow knowledge
Json and xml structure familiarity
Disney Entertainment and ESPN Product & Technology are seeking a Senior Media Delivery Ops Specialist to provide Tier 2 support for their direct-to-consumer platforms, including Disney+, Hulu, and ESPN+. The ideal candidate will possess strong operational and technical skills, specifically in metadata and content systems, while contributing to platform reliability and improvements
Job Summary
The role serves as a trusted Tier 2 operational resource ensuring the accuracy and reliability of platform-level systems for Disney+, Hulu, and ESPN+.
Incident response involves independently investigating complex metadata and artwork issues while collaborating with engineering teams to drive root cause analysis.
Team members are expected to maintain accurate runbooks, train new hires, and participate in rotating on-call schedules to support global media platforms.
Matching Summary
Match Score: 85
Disney Entertainment and ESPN Product & Technology are seeking a Senior Media Delivery Ops Specialist to provide Tier 2 support for their direct-to-consumer platforms, including Disney+, Hulu, and ESPN+. The ideal candidate will possess strong operational and technical skills, specifically in metadata and content systems, while contributing to platform reliability and improvements.
Skills & Requirements
Must-have
Tier 2 operational support experience
Metadata and artwork workflow knowledge
JSON and XML structure familiarity
API documentation interaction skills
VOD content issue escalation process
Nice-to-have
SQL data querying and analysis background
MDDF and ADI packaging standards knowledge
Root cause analysis and continuous improvement
Strong independent judgment in fast-paced environments