At Ingram Micro, we help businesses realize the full potential of technology by connecting vendors, partners, and customers to drive innovation, growth, and meaningful impact at scale
Job Summary
At Ingram Micro, we help businesses realize the full potential of technology by connecting vendors, partners, and customers to drive innovation, growth, and meaningful impact at scale.
As a Senior Technical Support Engineer, you will act as a trusted technical advisor, providing expert-level support across software, APIs, integrations, infrastructure, and cloud environments, working hands-on with complex issues.
Ingram Micro offers a pathway for growth in a diverse, inclusive, and globally connected organization that invests in learning, embraces innovation, and values your impact.
Matching Summary
At Ingram Micro, we help businesses realize the full potential of technology by connecting vendors, partners, and customers to drive innovation, growth, and meaningful impact at scale.
Skills & Requirements
Must-have
SaaS platforms, APIs, integrations
Databases and infrastructure troubleshooting
Cloud platforms (AWS/Azure)
Web technologies and system architecture
Linux environments
Ticketing and collaboration tools
Fluent English and German
Nice-to-have
Customer advocacy and trust
Continuous improvement initiatives
Subject matter expert for resellers
Calm and communicative in high-pressure situations
Customer-first mindset
Key Requirements
4-7+ years of experience
Hands-on experience with SaaS, APIs, databases, scripting
Strong understanding of web technologies and system architecture
Practical experience with web servers and databases