Customer Service Executive - Airfreight Export

HAROLD CONSULTANCY

Singapore, Singapore
Manage end-to-end air shipment processes
Apply iata rules and regulations knowledge
Coordinate flight bookings with procurement team
The role involves managing end-to-end air shipment processes as a key liaison between customers, internal stakeholders, and overseas agents

Job Summary

  • The role involves managing end-to-end air shipment processes as a key liaison between customers, internal stakeholders, and overseas agents.
  • Candidates must apply basic knowledge of cargo commodities in accordance with IATA rules and ensure all data is updated accurately in the system.
  • The position requires monitoring shipment uplift and transit to ensure timely delivery while maintaining compliance with AED requirements and job file closure timelines.

Matching Summary

Match Score: 75

The role involves managing end-to-end air shipment processes as a key liaison between customers, internal stakeholders, and overseas agents.

Skills & Requirements

Must-have

  • Manage end-to-end air shipment processes
  • Apply IATA rules and regulations knowledge
  • Coordinate flight bookings with procurement team
  • Review AWB/HAWB shipping documents for compliance
  • Ensure AED requirements and KPI timelines met

Nice-to-have

  • Excellent written and spoken English skills
  • Strong communication and interpersonal abilities
  • Willingness to work overtime when required
  • Experience in customer service environment
  • Ability to handle supplier invoice disputes

Key Requirements

  • Minimum GCE 'O' Levels education
  • 1–2 years of customer service experience
  • Experience in airfreight forwarding (advantage)
  • Good written and spoken English proficiency

Work Rights

Not specified

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