Technical Manager

ONE SEARCH CONSULTING PTE. LTD.

Singapore
**
Lead global warranty team effectively
Manage warranty claims cycle time targets
Establish standardized claim technical judgement workflow
** ONE SEARCH CONSULTING PTE. LTD. is seeking a Technical Manager to oversee the warranty claims process, installation deviations, and after-sales activities in the solar sector, ensuring customer satisfaction and compliance with regulations. The ideal candidate will lead a global warranty team, manage key performance indicators, and enhance the warranty claims system while collaborating with various stakeholders. **

Job Summary

  • The role is responsible for managing the global warranty claim process, expenses, and resolutions to ensure high customer satisfaction.
  • The incumbent will lead a cross-functional team to evaluate installation deviation requests and provide recommendations to the RPDM.
  • This position requires providing voice of customer insights to management through deep dive platforms on claims reviews.

Matching Summary

Match Score: 75

** ONE SEARCH CONSULTING PTE. LTD. is seeking a Technical Manager to oversee the warranty claims process, installation deviations, and after-sales activities in the solar sector, ensuring customer satisfaction and compliance with regulations. The ideal candidate will lead a global warranty team, manage key performance indicators, and enhance the warranty claims system while collaborating with various stakeholders. **

Skills & Requirements

Must-have

  • Lead global warranty team effectively
  • Manage warranty claims cycle time targets
  • Establish standardized claim technical judgement workflow
  • Monitor warranty expenses and compliance
  • Lead cross-functional installation deviation request teams
  • Handle product recall and fire incident investigations

Nice-to-have

  • Voice of customer insights from field feedback
  • Continuous improvement to warranty system platform
  • Strong negotiation skills for decision committees
  • Experience with NPS review evaluation
  • Ability to train regional technical support staff

Key Requirements

  • Experience in warranty claim management
  • Technical background in solar or engineering
  • Leadership experience managing global teams
  • Knowledge of commercial and operational considerations
  • Ability to manage RMA and goodwill resolutions

Work Rights

Not specified

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