Associate Telecommunications Engineer- Salt Lake City Office

WGU

Salt Lake City, UT, US
Base: $65,500.00 - $98,300.00; bonus/equity: eligi...
Genesys cloud experience
Cloud-based telephony knowledge
Sip/voip protocols expertise
The Associate Telecommunications Engineer will work alongside the Enterprise Technology Service Delivery team to implement and repair telephony and cloud-based contact center issues

Job Summary

  • The Associate Telecommunications Engineer will work alongside the Enterprise Technology Service Delivery team to implement and repair telephony and cloud-based contact center issues.
  • This role requires familiarity with Genesys Cloud, CTI integrations, and the ability to troubleshoot complex technical issues under tight deadlines in a production environment.
  • WGU offers a comprehensive benefits package including medical, dental, vision, retirement savings, and flexible paid time off with no need for accrual.

Matching Summary

The Associate Telecommunications Engineer will work alongside the Enterprise Technology Service Delivery team to implement and repair telephony and cloud-based contact center issues.

Salary

Base: $65,500.00 - $98,300.00; Bonus/Equity: Eligible for bonuses; Benefits: Medical, dental, vision, retirement plan, and flexible PTO

Skills & Requirements

Must-have

  • Genesys Cloud experience
  • Cloud-based telephony knowledge
  • SIP/VoIP protocols expertise
  • Contact center system maintenance
  • IVR and call recording technologies

Nice-to-have

  • Strong customer focus
  • Autonomous problem-solving skills
  • Excellent verbal communication
  • Project management capabilities
  • Team collaboration abilities

Key Requirements

  • Associate's Degree or equivalent experience
  • 1 year of contact center administration experience
  • Experience with cloud-based telephony and CTI
  • Understanding of QoS standards and policies

Work Rights

Not specified

Tailored Resume

Cover Letter