Assistant Manager Learning & Development

Four Seasons Hotels & Resorts

Bangkok, Thailand
Service quality assurance
Learning needs analysis
Designated trainer program
The Assistant Manager Learning & Development will deliver workplace learning, service improvement programs, and initiatives to best achieve long-term business success

Job Summary

  • The Assistant Manager Learning & Development will deliver workplace learning, service improvement programs, and initiatives to best achieve long-term business success.
  • This role involves partnering with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
  • Four Seasons provides Peoples with the same level of care that we expect to be shared with our guests, and has been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Matching Summary

The Assistant Manager Learning & Development will deliver workplace learning, service improvement programs, and initiatives to best achieve long-term business success.

Skills & Requirements

Must-have

  • Service quality assurance
  • Learning Needs Analysis
  • Designated Trainer program
  • Adult learning styles
  • Hospitality operations expertise

Nice-to-have

  • Passion for excellence
  • Genuine heart
  • Continuous learning culture
  • Golden Rule
  • Shared passion for excellence

Key Requirements

  • Proven leadership experience
  • Experience with learning technologies
  • Experience with evaluation theories
  • Experience with project planning tools
  • Experience with communication strategies

Work Rights

Not specified

Tailored Resume

Cover Letter