Lead Customer Service Representative

AmeriVet

Base: $19.00-$27.00ph; bonus/equity: not specified...
Customer service experience
Veterinary software systems
Team supervision and mentoring
At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with a full network of support

Job Summary

  • At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with a full network of support.
  • The role involves supervising and mentoring CSR team members, managing front desk operations, and providing exceptional, compassionate customer service.
  • AmeriVet offers tailored development programs, competitive pay, benefits including health insurance and 401(k) matching, and a supportive, collaborative environment.

Matching Summary

At AmeriVet, your work helps deliver essential high-quality care for pets and families while supporting your career growth with a full network of support.

Salary

Base: $19.00-$27.00/hr; Bonus/Equity: Not specified; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Customer service experience
  • Veterinary software systems
  • Team supervision and mentoring
  • Appointment scheduling and billing
  • Compassionate client communication
  • Fast-paced environment adaptability

Nice-to-have

  • Leadership or supervisory experience
  • Strong organizational skills
  • Collaborative and accountable culture
  • Career growth and mentorship focus
  • Problem-solving skills
  • Detail-oriented and reliable

Key Requirements

  • 2+ years customer service experience
  • Veterinary customer service preferred
  • Leadership or supervisory experience preferred
  • Experience with veterinary software preferred

Work Rights

Not specified

Tailored Resume

Cover Letter