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ING is seeking a Process Expert IV to lead process improvement initiatives aimed at enhancing the bank's operational efficiency and customer experience. The ideal candidate will have extensive experience in process design, project management, and coaching, along with strong analytical skills to drive data-informed decisions.
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Job Summary
The role involves leading cross-functional process improvement initiatives that span across ING countries, domains, and business functions.
Candidates will actively co-create and institutionalize global process standards while standardizing conventions, definitions, and KPIs.
The team is described as diverse, collaborative, and high-performing, with a passion for impact, learning, and having fun at work.
Matching Summary
Match Score: 75
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ING is seeking a Process Expert IV to lead process improvement initiatives aimed at enhancing the bank's operational efficiency and customer experience. The ideal candidate will have extensive experience in process design, project management, and coaching, along with strong analytical skills to drive data-informed decisions.
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Skills & Requirements
Must-have
Advanced process analysis and mapping skills
Lean Six Sigma methodology expertise
Cross-functional project management experience
Data interpretation using Excel or Power BI
Stakeholder engagement at senior levels
Nice-to-have
Coaching and mentoring junior professionals
Agile or Scrum certification preferred
Strong analytical problem-solving abilities
Experience in digital transformation initiatives
Key Requirements
Master's degree in Business Administration or related field
3–10 years of relevant experience in process design
1–3 years experience in coaching and capability-building
LEAN Six Sigma Green Belt or Black Belt certification preferred