Advisor, Intraday Analyst

Coca-Cola HBC AG

Atlanta, GA, United States
Base: $63,600 - $76,100; bonus/equity: not specifi...
Real-time monitoring and analysis
Resource management and reallocation
Workforce management software proficiency
Continuously monitor real-time workforce performance indicators and address emerging trends promptly

Job Summary

  • Continuously monitor real-time workforce performance indicators and address emerging trends promptly.
  • Make real-time adjustments to staffing levels and coordinate with team leaders to manage unexpected changes.
  • Utilize workforce management software and tools to track, analyze, and report real-time operational performance.

Matching Summary

Continuously monitor real-time workforce performance indicators and address emerging trends promptly.

Salary

Base: $63,600 - $76,100; Bonus/Equity: Not specified; Benefits: A full range of medical, financial, and/or other benefits

Skills & Requirements

Must-have

  • Real-time monitoring and analysis
  • Resource management and reallocation
  • Workforce management software proficiency
  • Data analysis and reporting skills
  • Problem solving and decision making

Nice-to-have

  • High degree of time management
  • Self-motivation and judgment
  • Critical thinking and attention to detail
  • Negotiation skills
  • Growth mindset and continuous learning

Key Requirements

  • 2+ years customer service or contact center experience
  • Advanced data analysis and reporting skills
  • Proficiency in Excel or data visualization tools
  • Experience as a workforce analyst
  • Proficiency in workforce management software

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter