Customer Helpdesk Officer (Call Centre / Customer Support)

TECHELM SERVICES PTE. LTD.

Singapore
Base: $2,400 – $2,900 pm; bonus/equity: not specif...
Prompt customer support in call centre
Troubleshoot technical issues over phone
Document incidents and resolutions
This role involves providing prompt, professional customer support to resolve enquiries and technical issues via phone, email, and messaging platforms

Job Summary

  • This role involves providing prompt, professional customer support to resolve enquiries and technical issues via phone, email, and messaging platforms.
  • The position offers a structured work environment with training for fresh graduates and opportunities to gain valuable operational experience.
  • Candidates will receive paid daily overtime and work on a 5-day compressed week schedule with regular hours from 8.00am to 6.30pm.

Matching Summary

Match Score: 85

This role involves providing prompt, professional customer support to resolve enquiries and technical issues via phone, email, and messaging platforms.

Salary

Base: $2,400 – $2,900 per month; Bonus/Equity: Not specified; Benefits: Paid daily overtime

Skills & Requirements

Must-have

  • Prompt customer support in call centre
  • Troubleshoot technical issues over phone
  • Document incidents and resolutions
  • Multitask across phone email and messaging

Nice-to-have

  • Positive service-oriented attitude
  • Ability to communicate in Mandarin
  • Experience in helpdesk environment
  • Willingness to learn and grow

Key Requirements

  • ITE Certificate, Nitec, Higher Nitec or Diploma
  • Computer literate with Microsoft Office skills
  • Eligible for project security clearance

Work Rights

Must be eligible for required security clearance

Tailored Resume

Cover Letter