Senior Manager Consulting – Customer Transformation

UNYCC

Casablanca, Morocco
Not specified
8 to 12 years consulting experience
Salesforce and microsoft dynamics expertise
Omnichannel marketing and sales transformation
UNYCC is seeking a Senior Manager for Consulting in Customer Transformation to lead strategic initiatives focused on optimizing customer experiences and implementing innovative technology solutions. The ideal candidate will possess extensive experience in customer transformation projects, strong leadership skills, and expertise in CRM platforms

Job Summary

  • The role involves defining and leading customer transformation strategies across marketing, sales, and service functions for major enterprises in the Maghreb region.
  • Candidates must possess deep expertise in implementing CRM solutions like Salesforce and Adobe Experience Cloud to drive digital transformation projects.
  • The position requires managing multidisciplinary teams while collaborating with strategic technology alliances to deliver innovative client solutions.

Matching Summary

Match Score: 85

UNYCC is seeking a Senior Manager for Consulting in Customer Transformation to lead strategic initiatives focused on optimizing customer experiences and implementing innovative technology solutions. The ideal candidate will possess extensive experience in customer transformation projects, strong leadership skills, and expertise in CRM platforms.

Skills & Requirements

Must-have

  • 8 to 12 years consulting experience
  • Salesforce and Microsoft Dynamics expertise
  • Omnichannel marketing and sales transformation
  • CRM platform implementation leadership
  • Team management of multidisciplinary consultants

Nice-to-have

  • Generative AI and automation sensitivity
  • Arabic language proficiency
  • Entrepreneurial business development mindset
  • C-level stakeholder communication skills
  • Design interface pilot experience

Key Requirements

  • Bac+5 degree from top business or engineering school
  • 8 to 12 years of relevant consulting experience
  • Fluency in French and English required
  • International project exposure experience

Work Rights

Not specified

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