Not specified; not specified; comprehensive health...
Onsite
8+ years networking experience
Enterprise and data center switching expertise
L3 escalation and root cause analysis
This role serves as a technical authority for complex escalations within the Juniper Advanced Technical Assistance Center, supporting global enterprise customers
Job Summary
This role serves as a technical authority for complex escalations within the Juniper Advanced Technical Assistance Center, supporting global enterprise customers.
The position requires isolating issues across software, hardware, and network design layers while delivering clear root-cause analysis and permanent solutions.
Candidates will leverage automation and scripting to improve troubleshooting efficiency and contribute to new product introductions and feature validation.
Matching Summary
This role serves as a technical authority for complex escalations within the Juniper Advanced Technical Assistance Center, supporting global enterprise customers.
Salary
Not specified; Not specified; Comprehensive health, wellbeing, and professional development benefits
Skills & Requirements
Must-have
8+ years networking experience
Enterprise and data center switching expertise
L3 escalation and root cause analysis
IP networking protocols (BGP, OSPF, EVPN)
Layer 2 and Layer 3 troubleshooting
Nice-to-have
Python or Shell scripting skills
JNCIE certification preferred
Experience with AI-driven networking
Knowledge of VXLAN and overlay technologies
Cross-functional product development collaboration
Key Requirements
Bachelor's degree in computer science or related field
7-10+ years of networking experience
Proven experience in technical support or escalation engineering