The Technical Services Senior Manager LATAM will lead the regional strategy, execution, and continuous improvement of technical support operations across LATAM
Job Summary
The Technical Services Senior Manager LATAM will lead the regional strategy, execution, and continuous improvement of technical support operations across LATAM.
This role is responsible for ensuring service excellence, operational efficiency, and a superior customer experience, while acting as the primary liaison between local teams and global Technical Services leadership.
Lead, coach, and develop technical teams across multiple countries, implementing training programs, certification processes, and continuous learning initiatives.
Matching Summary
The Technical Services Senior Manager LATAM will lead the regional strategy, execution, and continuous improvement of technical support operations across LATAM.
Skills & Requirements
Must-have
technical support operations
operational efficiency
customer experience
stakeholder management
multicultural and regional teams
Nice-to-have
strategic thinking
customer-centric mindset
data-driven decision-making
adaptability and resilience
operational execution excellence
Key Requirements
Bachelor’s degree in engineering or related fields