Sr Business Process Analyst - Knowledge Management And Ai

Workday

Hybrid (50% in-office time quarterly)
Knowledge management systems
Ai and machine learning concepts
Process mapping and analysis
Workday is seeking a Sr Business Process Analyst to enhance their knowledge management and AI initiatives within their Global Support Operations. The ideal candidate will have significant experience in business process analysis, knowledge management, and familiarity with AI technologies, all while embodying a culture of collaboration and continuous improvement

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Sr Business Process Analyst to enhance their knowledge management and AI initiatives within their Global Support Operations. The ideal candidate will have significant experience in business process analysis, knowledge management, and familiarity with AI technologies, all while embodying a culture of collaboration and continuous improvement.

Skills & Requirements

Must-have

  • Knowledge Management Systems
  • AI and Machine Learning Concepts
  • Process Mapping and Analysis
  • Data Analysis and Visualization Tools
  • Cross-functional Collaboration

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • Experience with AI chatbot/automated systems
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field OR equivalent experience

Work Rights

Not specified

Tailored Resume

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