Medical Complaint Handling Specialist With Italian

Alcon

Warsaw, Poland
**
Proficiency in english and italian languages
Experience in customer service or complaints handling
Knowledge of quality management systems
** Alcon is seeking a Medical Complaint Handling Specialist fluent in Italian, based in Warsaw, Poland, to manage product complaints and ensure compliance with quality regulations. The ideal candidate should have at least one year of relevant experience, strong communication skills, and a background in customer service or quality management. **

Job Summary

  • This role is part of Alcon's Quality & Regulatory Affairs function ensuring products meet strict global standards.
  • The specialist manages the full lifecycle of technical product complaints and adverse event reports across the EMEA region.
  • Employees enjoy a flexible hybrid work model with modern office facilities in Warsaw and opportunities for career growth.

Matching Summary

Match Score: 75

** Alcon is seeking a Medical Complaint Handling Specialist fluent in Italian, based in Warsaw, Poland, to manage product complaints and ensure compliance with quality regulations. The ideal candidate should have at least one year of relevant experience, strong communication skills, and a background in customer service or quality management. **

Skills & Requirements

Must-have

  • Proficiency in English and Italian languages
  • Experience in customer service or complaints handling
  • Knowledge of quality management systems
  • Ability to process adverse event reports
  • Compliance with GDPR and local regulations

Nice-to-have

  • Effective communication with stakeholders
  • Experience in agile work environments
  • Collaboration in international teams
  • Interest in medical device industry
  • Flexible hybrid work model preference

Key Requirements

  • About 1 year of experience in customer service or complaints handling
  • Completed higher education degree
  • Fluency in English and Italian

Work Rights

Not specified

Tailored Resume

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