A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop
Job Summary
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.
NAPA offers outstanding health benefits and 401K, a stable Fortune 200 company with a family feel and multiple career path opportunities.
The role involves greeting customers, demonstrating product knowledge, securing the right parts, and resolving customer issues while maintaining professional conduct.
Matching Summary
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop.
Skills & Requirements
Must-have
Parts lookup using catalogs or POS system
Customer service over phone and in-store
Processing orders accurately and efficiently
Knowledge of product warranties and sales programs
Ability to lift and move heavy parts
Operating manual transmission vehicle
Maintaining POS computer skills
Nice-to-have
Operating TAMS point-of-sale system
Using adding machine and processing payments
Standing and walking entire work shift
Bending and reaching shelves with stool or ladder
Team-oriented company culture
Competitive yet calm under pressure
Key Requirements
High School Diploma or equivalent
ASE Parts Specialist (automotive) certification
Ability to work retail hours at any store location