The Global Product Support Engineer is a key technical contributor responsible for ensuring product readiness, serviceability, and lifecycle support of the ALD systems from concept through full production and field deployment
Job Summary
The Global Product Support Engineer is a key technical contributor responsible for ensuring product readiness, serviceability, and lifecycle support of the ALD systems from concept through full production and field deployment.
This role bridges Product Development, TPS, Field Service, Manufacturing, and Customers, ensuring that products are designed, released, and supported with high reliability, safety, and customer satisfaction.
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.
Matching Summary
The Global Product Support Engineer is a key technical contributor responsible for ensuring product readiness, serviceability, and lifecycle support of the ALD systems from concept through full production and field deployment.
Skills & Requirements
Must-have
Design for Serviceability (DfS)
technical escalation support
root cause analysis
cross-functional collaboration
semiconductor equipment
vacuum systems
ALD processes
Nice-to-have
supportive work culture
continuous learning and development
pushing boundaries of materials science
customer-facing documentation
technical training delivery
Key Requirements
Bachelor's or Master's degree in Engineering
Experience in product support, systems engineering, field service, or product development
Ability to read and interpret mechanical drawings, electrical schematics
Strong problem-solving and root-cause analysis skills