Unum Ireland is seeking a Customer Experience (CX) Manager responsible for leading cross-functional teams to enhance customer journeys and satisfaction. The role requires a strong analytical and technical background, experience with CX platforms, and the ability to synthesize customer insights into actionable strategies
Job Summary
The CX Manager is responsible for leading cross-functional teams through the execution of strategically aligned customer experiences and journeys.
Unum offers a competitive benefits package including health, vision, dental, up to 9.5% 401(k) employer contribution, and flexible work environments.
This role blends Voice of the Customer analytics and cross-functional execution to translate insights into action at scale.
Matching Summary
Match Score: 85
Unum Ireland is seeking a Customer Experience (CX) Manager responsible for leading cross-functional teams to enhance customer journeys and satisfaction. The role requires a strong analytical and technical background, experience with CX platforms, and the ability to synthesize customer insights into actionable strategies.
Salary
Base: $63,500.00-$120,000.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Health, Vision, Dental, Disability, PTO, 401(k) match
Skills & Requirements
Must-have
5+ years customer experience experience
Experience with CX platforms like Salesforce
Journey mapping tools Miro or Vision
Qualtrics XM and workflow automation
Data visualization tools like Tableau
Nice-to-have
CCXP or UX certification
In-depth knowledge of Unum's Customer Journey
Strong oral and written communication skills
Agile ways of working adoption
Mentoring less experienced team members
Key Requirements
Bachelor's degree in Business, Marketing, Communications, Design or related field
Certifications in Customer Experience or User Experience (e.g., CCXP)
Proven track record of improving customer satisfaction and loyalty metrics