Floor Ambassador

JLL

Cairo, EGY
On-site
Proactive premises inspections
Raise work orders and status updates
Main point of contact for inquiries
Community Hosts are the heart of our Workplace, acting as experience curators to create moments of delight and care through memorable, anticipatory, and personalized human interactions

Job Summary

  • Community Hosts are the heart of our Workplace, acting as experience curators to create moments of delight and care through memorable, anticipatory, and personalized human interactions.
  • They are responsible for initiatives and programs to curate an engaging workplace and employee experience, with a key focus on fostering business & employee engagement and wellbeing.
  • Community Hosts must be passionate about customer service and willing to go ‘the extra mile’ to assist staff and visitors, acting as brand ambassadors for JLL and our client.

Matching Summary

Community Hosts are the heart of our Workplace, acting as experience curators to create moments of delight and care through memorable, anticipatory, and personalized human interactions.

Skills & Requirements

Must-have

  • Proactive premises inspections
  • Raise work orders and status updates
  • Main point of contact for inquiries
  • Monitor customer feedback
  • Own operational space
  • Ensure signage and messages are current
  • Support ABW / FWN initiatives
  • Locker management support
  • Ensure desks are ready
  • Support change management activities
  • Meet agreed service objectives
  • Host business engagement sessions
  • Maintain business relationships
  • Promote staff engagement
  • Assist with EUS technology inquiries
  • Host employee engagement events
  • Ensure pulse survey insights
  • Promote wellbeing and fitness
  • Assist with internal communications
  • Support employees remotely
  • Welcome new joiners
  • Ensure statutory compliance
  • Provide excellent client service
  • Provide written reports

Nice-to-have

  • Experience curator
  • Moments of delight and care
  • Anticipatory and personalized interactions
  • Community and collaboration focus
  • Employee engagement and wellbeing focus
  • Brand ambassadors for JLL
  • Build relationships with customers
  • Provide anecdotal insights
  • Leesman Champion

Key Requirements

  • Customer service passion
  • Willingness to go the extra mile
  • Confident in engaging new customers
  • Build relationships with existing customers
  • Provide real-time and anecdotal insights

Work Rights

Not specified

Tailored Resume

Cover Letter