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Workday is seeking a Technical Support Delivery Analyst for their Pune, India location. The role involves providing software support for Human Capital Management cases, requiring strong troubleshooting skills and collaboration across teams.
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Job Summary
Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Support Delivery Analyst for their Pune, India location. The role involves providing software support for Human Capital Management cases, requiring strong troubleshooting skills and collaboration across teams.
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Skills & Requirements
Must-have
SaaS software support
Customer Support experience
log reading and analysis
Talent Management solutions support
24x7 coverage
regional shift pattern
Nice-to-have
curious minds
courageous collaborators
sun-drenched optimism
drive
empathy
shared enthusiasm
Key Requirements
4+ years SaaS software support
4+ years Customer Support experience
4+ years enterprise software applications support
evidence-based troubleshooting experience
log reading and analysis skill
Talent Management solutions support
coordinate multiple teams
resilience when faced with tight resolution timeframes