Customer Experience Advisor | S1 | Retail Banking | Coleraine Branch

SANTANDER CONSUMER BANK S.p.A

Coleraine, United Kingdom
Base: £25,000; bonus/equity: not specified; benefi...
24.5 hours per week on a rota basis, monday to saturday, between 8am & 6pm.
Proven ability to deliver outstanding customer service
Effective communication with customers
Face-to-face or telephony background
Santander Consumer Bank is seeking a Customer Experience Advisor for its Coleraine branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves assisting customers with transactions, queries, and building relationships, with a flexible work schedule of 24.5 hours per week on a fixed-term contract

Job Summary

  • Santander is evolving into a technology-driven organization where people are at the heart of a customer-centric transformation.
  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with transactions and protecting against fraud.
  • Employees receive a starting salary of £25,000 plus an annual cash allowance, 8% pension contribution, and comprehensive wellbeing benefits.

Matching Summary

Match Score: 85

Santander Consumer Bank is seeking a Customer Experience Advisor for its Coleraine branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves assisting customers with transactions, queries, and building relationships, with a flexible work schedule of 24.5 hours per week on a fixed-term contract.

Salary

Base: £25,000; Bonus/Equity: Not specified; Benefits: £500 annual cash allowance; 8% pension; healthcare; share plans

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Effective communication with customers
  • Face-to-face or telephony background

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible can-do approach to work
  • Openness to broad range of activities

Key Requirements

  • Right to work in the UK required

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter