Manager, Customer Enablement

Figma

San Francisco, California, United States
Base: $153,000 - $269,000 usd; bonus/equity: equit...
On-site
3+ years formal people management experience
5+ years customer-facing saas experience
Proven ability to lead and scale teams
The role involves leading a team of Customer Experience Managers who partner deeply with Mid-Market, Enterprise, and Strategic customers to drive engagement and value realization

Job Summary

  • The role involves leading a team of Customer Experience Managers who partner deeply with Mid-Market, Enterprise, and Strategic customers to drive engagement and value realization.
  • Candidates must have a proven track record of scaling post-sales functions in high-growth SaaS environments while fostering inclusive and high-performance team cultures.
  • Figma offers a competitive compensation package including equity, health benefits, generous PTO, and a learning & development stipend.

Matching Summary

The role involves leading a team of Customer Experience Managers who partner deeply with Mid-Market, Enterprise, and Strategic customers to drive engagement and value realization.

Salary

Base: $153,000 - $269,000 USD; Bonus/Equity: Equity offered; Benefits: Health, dental, vision, retirement, parental leave, PTO, stipends

Skills & Requirements

Must-have

  • 3+ years formal people management experience
  • 5+ years customer-facing SaaS experience
  • Proven ability to lead and scale teams
  • Strong strategic thinking and execution capabilities

Nice-to-have

  • Familiarity with design systems or Figma platform
  • Background in UX/UI or Design Ops
  • Experience at design collaboration SaaS company
  • Fluency in Spanish or Portuguese languages

Key Requirements

  • 3+ years formal people management experience
  • 5+ years total experience in customer-facing roles
  • High-growth SaaS industry background required

Work Rights

Not specified

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