Principal Product Manager, It Service Management

Workday

Fully remote
Servicenow platform across multiple lines of business
Itsm and itil practices
Full life cycle development for servicenow customizations
As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • The IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • ServiceNow platform across multiple lines of business
  • ITSM and ITIL practices
  • full life cycle development for ServiceNow customizations
  • define and align goals for ITSM transformation
  • drive platform adoption across the enterprise
  • lead end-to-end business analysis

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • bold ideas and genuine care
  • innovative team striving to improve efficiency

Key Requirements

  • 12+ years of experience in ServiceNow
  • ITIL Foundation Certification
  • Bachelor's degree in Computer Science, Information Systems, or related discipline or equivalent professional experience

Work Rights

Not specified

Tailored Resume

Cover Letter