Operations Support Analyst

USER EXPERIENCE RESEARCHERS PTE. LTD.

Singapore
**
Diploma from recognized polytechnic it related
Prior experience in technical support
Experience with ticketing systems
** USER EXPERIENCE RESEARCHERS PTE. LTD. is seeking an Operations Support Analyst in Singapore to provide technical support to end users for hardware and software issues. The role requires prior experience in technical support, strong communication skills, and the ability to work in a fast-paced environment. **

Job Summary

  • The role involves providing technical support for various hardware and software issues to end users.
  • Employees must respond to and resolve incidents within Service Level Agreements while maintaining quality standards.
  • The position may require on-call availability including nights, weekends, and holidays.

Matching Summary

Match Score: 75

** USER EXPERIENCE RESEARCHERS PTE. LTD. is seeking an Operations Support Analyst in Singapore to provide technical support to end users for hardware and software issues. The role requires prior experience in technical support, strong communication skills, and the ability to work in a fast-paced environment. **

Skills & Requirements

Must-have

  • Diploma from recognized polytechnic IT related
  • Prior experience in technical support
  • Experience with ticketing systems
  • Salesforce administration experience
  • Proficiency in MS Office suite

Nice-to-have

  • Excellent interpersonal communication skills
  • Customer service mind-set
  • Ability to work with minimal supervision
  • Proactive and self-motivated attitude
  • Resourceful and adaptable team player

Key Requirements

  • Diploma from recognized polytechnic (preferably IT)
  • Prior technical support experience
  • Basic Salesforce administration experience

Work Rights

Not specified

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