Customer Service Officer

Rockwool AS

Manage order entry with accuracy
Experience with sap system
Handle customer complaints and escalations
This role involves managing order entry on a timely manner with complete accuracy as the initiating activity for the supply chain process

Job Summary

  • This role involves managing order entry on a timely manner with complete accuracy as the initiating activity for the supply chain process.
  • The incumbent must initiate and implement corrective actions to ensure excellent service standards and high customer satisfaction levels.
  • Key responsibilities include coordinating with internal departments like procurement and accounts to resolve shipment discrepancies and ensure smooth business functioning.

Matching Summary

This role involves managing order entry on a timely manner with complete accuracy as the initiating activity for the supply chain process.

Skills & Requirements

Must-have

  • Manage order entry with accuracy
  • Experience with SAP system
  • Handle customer complaints and escalations
  • Coordinate with procurement and sales teams
  • Process quotations and purchase orders

Nice-to-have

  • Strong communication skills
  • Team collaboration abilities
  • Problem-solving mindset
  • Ability to work under pressure
  • Proactive corrective action approach

Key Requirements

  • Temporary contract availability (6 months)
  • SAP system proficiency required
  • Customer service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter