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Genesys is seeking a Principal PS Consultant to lead the design and delivery of AI-powered customer experience solutions using Genesys Cloud. The ideal candidate will possess extensive consulting experience, especially with cloud solutions, and will play a pivotal role in shaping customer engagements to align with strategic goals.
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Job Summary
This role serves as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise customers.
The position requires a blend of technical leadership and consultative expertise to align customer goals with Genesys' strategic vision and best practices.
Genesys offers the independence to make a larger impact on the company while providing benefits and perks comparable to larger tech companies.
Matching Summary
Match Score: 75
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Genesys is seeking a Principal PS Consultant to lead the design and delivery of AI-powered customer experience solutions using Genesys Cloud. The ideal candidate will possess extensive consulting experience, especially with cloud solutions, and will play a pivotal role in shaping customer engagements to align with strategic goals.
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Skills & Requirements
Must-have
8+ years professional consulting experience
3+ years Genesys Cloud or similar CX platforms
Fluent in German and English
Advanced understanding of cloud architectures
Experience with diagramming tools like LucidChart
Nice-to-have
AI-powered customer solution design experience
Hands-on API, JSON, and JavaScript development
DevOps principles and CI/CD pipeline knowledge
Strong business-outcome focused mindset
Ability to lead large-scale fast-paced projects
Key Requirements
Bachelor's degree in Computer Science or equivalent