Senior Manager, Customer Success

Adobe

7+ years in customer success
3+ years leading high-performing teams
Experience in digital marketing or saas
The role involves leading a high-performing team of Customer Success Managers focused on Adobe Experience Cloud solutions

Job Summary

  • The role involves leading a high-performing team of Customer Success Managers focused on Adobe Experience Cloud solutions.
  • You will partner with Sales and cross-functional teams to drive growth, reduce churn, and exceed NDR targets.
  • Adobe offers a mission-driven culture where all employees are empowered to make an impact and innovate with AI.

Matching Summary

The role involves leading a high-performing team of Customer Success Managers focused on Adobe Experience Cloud solutions.

Skills & Requirements

Must-have

  • 7+ years in Customer Success
  • 3+ years leading high-performing teams
  • Experience in digital marketing or SaaS
  • Strategic engagement and success planning
  • Executive communication skills

Nice-to-have

  • Background in Telco, Media, Travel, or Entertainment
  • Passion for putting customers at heart of strategy
  • Ability to lead through change
  • Experience with cross-functional collaboration
  • Innovative team culture development

Key Requirements

  • 7+ years experience in Customer Success or Account Management
  • 3+ years leading high-performing teams
  • Strong critical thinking and collaborator management skills
  • Proven record building senior relationships

Work Rights

Not specified

Tailored Resume

Cover Letter