Customer Experience Associate Iii

Conduent Business Services

Pasay City, Philippines
On-site
End-to-end customer issue resolution
Call center activities and scripts
Database information gathering
Conduent Business Services is seeking a Customer Experience Associate III for their Pasay City location, focusing on delivering exceptional service and support. The ideal candidate will possess strong analytical skills and the ability to problem-solve while maintaining a warm and empathetic communication style

Job Summary

  • The role involves performing business support tasks and resolving customer issues end-to-end for Fortune 100 companies and government clients.
  • Associates are expected to assess calls, identify customer needs by examining case notes, and provide specialized information in a warm manner.
  • The position requires working within established procedures to meet service level agreements while escalating concerns to senior levels when necessary.

Matching Summary

Match Score: 75

Conduent Business Services is seeking a Customer Experience Associate III for their Pasay City location, focusing on delivering exceptional service and support. The ideal candidate will possess strong analytical skills and the ability to problem-solve while maintaining a warm and empathetic communication style.

Skills & Requirements

Must-have

  • End-to-end customer issue resolution
  • Call center activities and scripts
  • Database information gathering
  • SLA adherence and compliance
  • Empathetic communication skills

Nice-to-have

  • Self-guided problem solving ability
  • Informal guidance to junior members
  • Discretion to modify work practices
  • Analytical or operational process skills

Key Requirements

  • Vocational training or equivalent experience
  • Maintain appropriate licenses and certifications
  • Ability to work with limited supervision

Work Rights

Not specified

Tailored Resume

Cover Letter