Customer Service Representative, Service Centre

Intact Financial Corporation

Calgary, AB, CA
Base: $43,600 - $53,200 annually; bonus: up to 10%...
Hybrid
Valid class 5 driver license with clean record
Ability to work rotating shifts including weekends
On-site presence required at calgary service centre
The role involves being the first point of face-to-face contact with customers to respond to inquiries and complaints while documenting information accurately

Job Summary

  • The role involves being the first point of face-to-face contact with customers to respond to inquiries and complaints while documenting information accurately.
  • Employees receive a comprehensive benefits package including telemedicine, wellness accounts, and a defined benefit pension plan offering guaranteed income for life.
  • This position requires working on-site in North-East Calgary with no remote options available, covering hours from early morning until evening on a rotating schedule.

Matching Summary

The role involves being the first point of face-to-face contact with customers to respond to inquiries and complaints while documenting information accurately.

Salary

Base: $43,600 - $53,200 annually; Bonus: Up to 10% target (potential double payout); Benefits: Share plan up to 12%, defined benefit pension, flexible work arrangements

Skills & Requirements

Must-have

  • Valid Class 5 driver license with clean record
  • Ability to work rotating shifts including weekends
  • On-site presence required at Calgary Service Centre
  • Fast-paced high-pressure environment experience
  • Strong verbal and written communication skills

Nice-to-have

  • Knowledge of insurance industry processes
  • Familiarity with MS Office products
  • Ability to drive manual transmission vehicles
  • Experience with light physical cleaning tasks
  • Team player willing to share job responsibilities

Key Requirements

  • Must have valid Class 5 license
  • Eligible to work in Canada without sponsorship
  • Clean driving record required
  • Availability for Saturday shifts

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter