Gestor/a De Nivel Del Servicio It - Sds

Santander

Madrid, Spain
Competitive base salary; performance-based bonus; ...
Hybrid (partly remote and partly in-office)
3 years service management experience
Dynatrace or observability tools
Cloud environments and microservices
Santander is seeking a Service Level Manager for its IT department in Madrid, Spain. The role focuses on managing third-party service providers, ensuring quality standards, and coordinating service transitions, with a strong emphasis on innovation and team collaboration

Job Summary

  • The role involves managing third-party vendors and ensuring service quality standards during the transition to production.
  • Santander Digital Services is transforming into a technology-driven organization focused on customer-centric innovation and risk management.
  • Employees benefit from a hybrid work model, competitive salary with bonuses, and extensive global career growth opportunities.

Matching Summary

Match Score: 85

Santander is seeking a Service Level Manager for its IT department in Madrid, Spain. The role focuses on managing third-party service providers, ensuring quality standards, and coordinating service transitions, with a strong emphasis on innovation and team collaboration.

Salary

Competitive base salary; Performance-based bonus; Comprehensive benefits package including banking perks and wellness programs

Skills & Requirements

Must-have

  • 3 years Service Management experience
  • Dynatrace or Observability tools
  • Cloud environments and microservices

Nice-to-have

  • Financial sector experience
  • ITIL framework knowledge
  • Advanced reporting dashboards
  • Senior stakeholder influence
  • English language proficiency

Key Requirements

  • Minimum 3 years in critical IT Service Management
  • Engineering degree or equivalent education
  • Spanish location requirement

Work Rights

Not specified

Tailored Resume

Cover Letter