Not specified (assumed to be flexible based on job nature).
Senior customer service manager experience
Offer-to-invoice transactional operations
Erp system transition expertise
Medtronic Diabetes is seeking a Senior Customer Service Manager for its Shared Service Center in Poland, responsible for leading the SSC strategy and managing Offer-To-Invoice operations in a dynamic B2B and B2C environment. The ideal candidate should possess strong leadership skills, technical proficiency in relevant systems, and a focus on continuous improvement and customer experience
Job Summary
This role involves co-designing and implementing the Shared Service Center strategy during the transition from Medtronic to MiniMed Company.
The manager will oversee daily operations ensuring inquiries across phone, email, and chat are resolved efficiently within service level agreements.
Medtronic offers a competitive salary, flexible benefits package, and eligibility for the Medtronic Incentive Plan.
Matching Summary
Match Score: 85
Medtronic Diabetes is seeking a Senior Customer Service Manager for its Shared Service Center in Poland, responsible for leading the SSC strategy and managing Offer-To-Invoice operations in a dynamic B2B and B2C environment. The ideal candidate should possess strong leadership skills, technical proficiency in relevant systems, and a focus on continuous improvement and customer experience.
Salary
Base: 316,000.00 PLN - 474,000.00 PLN; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Competitive Salary and flexible Benefits Package