Sr Business Process Analyst - Knowledge Management And Ai

Workday

Pune, India
Fully remote
Knowledge management tools and processes
Ai/ml frameworks
Process mapping and analysis tools
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Support Readiness & Enablement team partners with GSOE counterparts and Support business partners to enable exceptional workmate performance.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Knowledge management tools and processes
  • AI/ML frameworks
  • Process mapping and analysis tools
  • Data analysis and visualization
  • Customer support operations

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management
  • 2+ years with SQL and data visualization
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter